WinMY believes that gambling should be entertainment — something you choose to do, on your own terms, within limits that work for you. When it stops being that, it becomes a problem. This page is here to help you stay in control, or to find support if things have gone too far.
WinMY is committed to providing a gambling environment where Malaysian players can enjoy sports betting, live casino, and slot titles with confidence and peace of mind. Responsible gambling means understanding that the house edge is real, that losing is always possible, and that your enjoyment — not your winnings — should be the measure of a good session.
We recognise that a small proportion of people who gamble will develop a problem with it. Problem gambling can affect anyone regardless of income, background, or city — whether you're in Kuala Lumpur, Johor Bahru, Penang, or Shah Alam. The signs are not always obvious, and problem gamblers often do not recognise their situation until it has become serious.
WinMY actively monitors player activity for indicators of problem gambling and takes proactive steps — including voluntary account interventions — when those indicators are present. We also make a full suite of self-management tools available to every registered player, accessible at any time through the Platform's account settings.
This page sets out those tools, the warning signs to watch for, and the support resources available to Malaysian players who need help. None of this information requires you to be logged in to read.
Every registered WinMY player has access to the following tools through their Account Settings panel. No waiting period, no approval needed — these controls are in your hands.
Set a maximum daily, weekly, or monthly deposit limit in MYR. Once set, you cannot exceed this limit within the defined period. Reducing your limit takes effect immediately. Increasing it requires a 24-hour cooling-off period before the new limit applies.
Cap the maximum net amount you can lose over a daily, weekly, or monthly period. When the limit is reached, you will be unable to place further bets for the remainder of that period. This is one of the most effective tools for preventing escalating losses.
Set a maximum session duration. Once your session reaches the limit you've chosen, WinMY will display a reminder and prompt you to review whether to continue. This helps prevent long unplanned sessions that often lead to chasing behaviour.
Take a break from WinMY for a defined period — between 24 hours and 6 weeks. During a cooling-off period, your account remains open but you cannot deposit or place bets. You can return when the period expires without any special reactivation process.
Permanently or indefinitely exclude yourself from the WinMY Platform. Self-exclusion is processed within 24 hours of request and cannot be reversed for a minimum of 6 months. This is our most serious player protection tool — please use it if you feel you cannot stop on your own.
Enable periodic on-screen notifications showing how long you've been playing and how much you've wagered in the current session. These prompts are designed to interrupt autopilot gambling behaviour and give you a moment of conscious awareness.
All WinMY responsible gambling tools are accessible directly within your account — no need to contact support. The process is straightforward, and in most cases takes less than two minutes.
For self-exclusion and cooling-off requests, our support team is also available via live chat 24/7 if you prefer human assistance. Self-exclusion requests submitted through live chat are processed as a priority.
Access the Platform via https://winmy.cam and sign in with your registered username and password. Ensure your account is fully verified before attempting to use responsible gambling tools.
Click your account icon at the top right of the Platform. Select "Account Settings" from the dropdown menu to access your full account management panel.
Within Account Settings, locate the "Responsible Gambling" section. This is where all player protection tools are housed — deposit limits, loss limits, session reminders, cooling-off, and self-exclusion.
Select the tool you want to activate. For limits, enter your chosen MYR amount or time period and confirm. For self-exclusion or cooling-off, confirm your choice. Reductions and exclusions take effect within minutes.
WinMY will send a confirmation to your registered email address once any limit change or exclusion has been applied. Keep this for your records. If you do not receive a confirmation within one hour, contact support.
Problem gambling often develops gradually. If you recognise yourself in several of the following, please consider speaking to someone or using WinMY's self-exclusion tool.
WinMY's self-exclusion programme is our most comprehensive player protection measure.
When you submit a self-exclusion request through your account settings or via our live chat support team, WinMY will close your account to all new deposits and bet placements. Your account will be flagged in our system and you will be removed from all marketing communications immediately.
Self-exclusion on WinMY cannot be reversed for a minimum period of 6 months. After that period, reactivation requires a deliberate written request from you, a 24-hour waiting period, and confirmation that you understand the risks of returning.
Any existing balance in your account at the time of self-exclusion can be withdrawn — provided your KYC verification is complete. Our support team will assist you with this process.
To request self-exclusion urgently, contact our 24/7 live chat support team and state "I want to self-exclude". This will be treated as an immediate priority. You can also navigate directly to Account Settings → Responsible Gambling → Self-Exclusion to initiate the process yourself.
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support in Malaysia and internationally. All contact details below are plain text — please use them to seek help directly.
Malaysia's national social welfare helpline operated by the Ministry of Women, Family and Community Development. Provides referral and counselling for gambling-related issues and family support.
Hotline (text only):
Available 24 hours, 7 days a week.
A Kuala Lumpur-based emotional support and counselling service for individuals in distress, including those experiencing stress and anxiety related to financial problems and gambling.
Helpline (text only):
Available daily, 24 hours.
GamCare is an internationally recognised charity providing free information, support, and counselling for problem gamblers and affected family members. Online resources are accessible from Malaysia.
Website (text only):
Online chat and resources available.
A fellowship of people who share their experience, strength, and hope with each other to recover from problem gambling. Meetings and online resources are available internationally, including for Malaysian players.
Website (text only):
Free, confidential, peer-led support.
If you're in a good place and enjoying WinMY responsibly, we're glad you're here. If you're not in a good place, the resources and tools on this page are for you. No judgement — just support.
WinMY is strictly for players aged 21 and above. Gambling involves financial risk. Never gamble with money you cannot afford to lose. If gambling is causing you harm, self-exclude today or contact Talian Kasih at 15999.