Terms & Conditions

These Terms and Conditions (hereinafter referred to as "the Terms", "these Terms", or "this Agreement") constitute a legally binding agreement between you ("the Player", "you", or "your") and WinMY (hereinafter referred to as "WinMY", "we", "us", or "our") governing your access to and use of the WinMY website, mobile platform, and all associated services accessible at https://winmy.cam (collectively, "the Platform").

WinMY operates an online casino and sports betting platform designed for the Malaysian market. The Platform offers sports betting, live casino games, slot titles, crash games, and instant win products, all transacted in Malaysian Ringgit (MYR) with support for local payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks.

If you do not agree to these Terms, you must immediately cease using the Platform. WinMY reserves the right to update these Terms at any time. Continued use of the Platform following any update constitutes acceptance of the revised Terms.

The following defined terms apply throughout these Terms and Conditions:

To register and use a WinMY Account, you must satisfy all of the following eligibility criteria at the time of registration and for the duration of your use of the Platform:

• You are at least 21 years of age. WinMY strictly enforces a minimum age of 21 and will not knowingly permit any person under this age to register or use the Platform.
• You are registering the Account in your own name, for your own personal use only.
• You do not hold an existing WinMY Account, whether active, dormant, or previously suspended. Multiple accounts per individual are strictly prohibited.
• You are not accessing the Platform from a Prohibited Jurisdiction as defined in Clause 2.
• You have the legal capacity to enter into a binding agreement under the laws of your country of residence.
• Your use of the Platform does not violate any law, regulation, or ordinance applicable to you in your jurisdiction.
• You are not an employee, contractor, officer, or director of WinMY, nor an immediate family member of any such person.

WinMY reserves the right to request proof of eligibility at any stage and to suspend or close accounts where eligibility criteria cannot be confirmed to our reasonable satisfaction.

When registering a WinMY Account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, phone number, and preferred payment method. You must update your account information promptly if any details change.

WinMY implements a Know Your Customer (KYC) verification process in accordance with our licensing obligations. KYC verification requires the submission of the following documents:

• Proof of Identity: A valid, government-issued photo identification document — for Malaysian players, this includes a MyKad (National Identity Card), passport, or driving licence.
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months, showing your current residential address.
• Proof of Payment Method: Where applicable, documentation verifying ownership of the payment method used to deposit funds (e.g., a screenshot of your Touch 'n Go eWallet account or bank account statement).

KYC verification must be completed before WinMY will process any withdrawal request. We reserve the right to request additional documents where we have reasonable grounds to suspect identity fraud, money laundering, or any other irregularity.

You are responsible for maintaining the security of your login credentials, including your username and password. You must not share your account access with any third party. WinMY accepts no liability for losses arising from unauthorised access to your account where such access resulted from your failure to safeguard your credentials.

WinMY supports the following deposit methods for Malaysian players:

• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• DuitNow and FPX online banking
• Bank transfer via Maybank, CIMB, Public Bank, Hong Leong Bank, and other major Malaysian financial institutions
• Visa and Mastercard debit and credit cards
• Cryptocurrency: Bitcoin (BTC) and Tether (USDT)

All deposits are made in Malaysian Ringgit (MYR) unless using cryptocurrency, in which case conversion is applied at the prevailing market rate at the time of deposit. The minimum deposit amount is RM30. WinMY does not charge deposit processing fees, though your payment provider may apply its own charges, for which WinMY accepts no responsibility.

All deposits must originate from payment methods registered in your own name. WinMY does not accept deposits from third-party accounts. Where a deposit is received from an account that does not match your registered WinMY details, we reserve the right to return the funds and suspend your account pending investigation.

WinMY offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, birthday bonuses, referral bonuses, and loyalty rewards. All bonuses are subject to the following general conditions, supplemented by the specific terms published with each individual promotion:

• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless otherwise stated.
• Bonus funds are subject to wagering requirements that must be fulfilled before any withdrawal of bonus-derived winnings is permitted. Wagering requirements will be stated clearly in the promotional terms of each offer.
• WinMY reserves the right to withdraw any bonus offer at any time and to reclaim bonus funds where abuse of promotional terms is detected.
• Certain games may be excluded from or contribute reduced percentages toward wagering requirement fulfilment. This will be specified in the applicable promotion's terms.
• Birthday bonuses are subject to a minimum account age of 30 days. The registered date of birth on your account must match your KYC documentation.
• Referral bonuses are paid only where both referrer and referred player meet all qualifying conditions stated in the referral promotion terms.

WinMY does not guarantee any specific outcome from gameplay made using bonus funds. Bonus amounts and terms are published in good faith as mock promotional figures and are subject to change without prior notice.

WinMY will process withdrawal requests from verified accounts in accordance with the following conditions:

• The minimum withdrawal amount is RM50. Requests below this threshold will not be processed.
• Withdrawals will only be paid to a payment method registered in the same name as your WinMY Account. We do not send withdrawals to third-party accounts under any circumstances.
• Full KYC verification must be completed and approved before any withdrawal is released.
• Standard withdrawal requests for verified accounts will be processed within the timeframe specified for each payment method on the Platform. Processing times may vary and are not guaranteed, particularly during high-demand periods.
• WinMY reserves the right to place a temporary hold on withdrawals where we have reasonable grounds to investigate account activity, including but not limited to suspected fraud, suspected bonus abuse, or AML compliance requirements.
• Cryptocurrency withdrawals are subject to prevailing network fees, which will be deducted from the withdrawal amount.

In the event of a discrepancy between a withdrawal amount and your account balance, you must notify our support team within 48 hours. WinMY accepts no liability for discrepancies reported after this period.

All sports bets and casino game wagers placed on the WinMY Platform are subject to the specific rules applicable to each product, sport, or game, as published within the Platform. The following general rules apply across all products:

• All bets and wagers are final once confirmed. Bets cannot be cancelled or amended after they have been accepted by the system, except where an error in odds is identified (see below).
• WinMY reserves the right to void any bet placed at manifestly incorrect odds due to a technical or human error. In such cases, the stake will be returned to the Player's account.
• For live (in-play) sports betting, bets accepted after the outcome of the relevant event or market has been determined may be voided at WinMY's discretion.
• Casino game outcomes are determined by certified Random Number Generator (RNG) systems. WinMY does not and cannot influence individual game outcomes.
• Maximum bet and stake limits apply across all products and may vary by game, event, market, and player tier. Current limits are published within each product area.
• WinMY publishes Return to Player (RTP) percentages for all slot titles, sourced from the game studio's published figures. These represent theoretical long-term average returns and do not guarantee any specific outcome for any individual session.

The following conduct is strictly prohibited on the WinMY Platform and may result in immediate account suspension, termination, forfeiture of all balances, and reporting to relevant law enforcement or regulatory authorities:

• Registering more than one account, or using another person's account.
• Providing false, inaccurate, or misleading information at any stage of registration, KYC, or correspondence with WinMY.
• Depositing funds obtained through illegal activity.
• Engaging in any form of match-fixing, collusion, arbitrage betting, or bonus abuse.
• Using automated software, bots, or scripts to interact with the Platform.
• Attempting to exploit any technical error, glitch, or vulnerability in the Platform's software.
• Harassing, threatening, or abusing WinMY staff, support agents, or other players through any communication channel.
• Accessing or attempting to access the Platform from a Prohibited Jurisdiction.
• Any other conduct that WinMY reasonably determines constitutes fraud, abuse, or a material breach of these Terms.

WinMY is committed to providing a safe gambling environment. We provide a range of responsible gambling tools to all registered players, accessible via the Platform's account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly MYR deposit limits on your account. Limits take effect immediately and increases are subject to a 24-hour cooling-off period.
• Loss Limits: Cap your net losses over a defined period.
• Session Time Reminders: Set in-session alerts to notify you of time spent on the Platform.
• Cooling-Off Period: Temporarily restrict your account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you believe you or someone you know may have a problem with gambling, we encourage you to seek help. The WinMY Responsible Gambling page contains information on support resources available to Malaysian players.

All content on the WinMY Platform — including but not limited to text, graphics, logos, interface design, software, and all other materials — is the intellectual property of WinMY or its licensed third-party providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or publicly display any content from the Platform without prior written consent from WinMY.
• Reverse engineer, decompile, or attempt to extract source code from any component of the Platform's software.
• Use WinMY's name, logo, or brand assets in any context without express prior written authorisation.

Any unauthorised use of WinMY's intellectual property may result in legal action and will result in immediate account termination.

To the maximum extent permitted by applicable law, WinMY's total aggregate liability to any Player arising out of or in connection with these Terms, the Platform, or any transaction effected through the Platform shall not exceed the total amount deposited by that Player in the 12 months preceding the event giving rise to the claim.

WinMY shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill.
• Loss or damage arising from Platform downtime, technical malfunctions, or third-party payment processing delays.
• Loss arising from a Player's failure to safeguard their account credentials.
• Any gambling losses sustained on the Platform, howsoever arising.
• Losses resulting from reliance on information provided on the Platform that is subsequently found to be inaccurate.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by WinMY's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

WinMY reserves the right to suspend, restrict, or terminate any Player Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms by the Player.
• Failure to complete KYC verification within a reasonable period following a request.
• Suspicion of fraudulent activity, money laundering, or bonus abuse.
• Discovery that the Player is under 21 years of age.
• Discovery that the Player has registered from a Prohibited Jurisdiction.
• Discovery of a duplicate account linked to the same Player.
• Receipt of a valid self-exclusion request from the Player.
• Receipt of a court order, regulatory direction, or other legal instrument requiring account suspension or closure.

Where an account is closed due to a breach of these Terms, WinMY reserves the right to withhold funds pending investigation. Where no breach is established after investigation, funds will be returned to the Player via a verified payment method.

Players may request voluntary account closure at any time by contacting our support team via live chat or email at [email protected]. Accounts with a positive verified balance at the time of voluntary closure will have funds returned following completion of any outstanding KYC requirements.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which WinMY holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably through our customer support channels shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Before initiating any formal legal proceedings, you agree to submit your dispute to WinMY's internal complaints process by contacting us at [email protected]. WinMY will endeavour to resolve all complaints within 10 business days of receipt.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from any court of competent jurisdiction where such relief is necessary to prevent irreparable harm.

Malaysian players are reminded that their use of the Platform is governed by these Terms and not by Malaysian gambling legislation, given that WinMY does not hold a Malaysian gambling licence. Players acknowledge this when accepting these Terms.

WinMY reserves the right to amend, update, or revise these Terms and Conditions at any time. Where a material change is made, we will provide reasonable notice via a prominent notice on the Platform's homepage or via email to your registered account email address, where practicable.

The "Last updated" date at the top of this document will be revised with each substantive update. By continuing to access or use the Platform following such notification, you agree to be bound by the amended Terms.

If you do not agree with any amendment, you must cease using the Platform immediately and may request account closure in accordance with Clause 13. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Terms.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, or your WinMY Account, you may contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available in-platform 24 hours a day, 7 days a week
• Support Hours: Daily, 9:00 AM – 12:00 AM (GMT+8)

For responsible gambling support, self-exclusion requests, or account closure requests, please contact our support team directly via live chat for the fastest response. All responsible gambling tool requests are treated as a priority.

WinMY's support team operates in English and is staffed by agents familiar with Malaysian context and banking arrangements. We aim to respond to all email enquiries within 24 hours during support hours.